Last updated: 27/03/2026
Thank you for shopping with us. Your satisfaction—and your pet’s well-being—are important to us. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds.
1. Return Window
You may request a return within 30 days of delivery.
2. Eligibility for Returns
To be eligible for a return:
- Items must be unused, unwashed, and in original condition
- Items must be returned with original packaging, tags, and accessories
- You must provide a valid proof of purchase
We reserve the right to refuse returns that do not meet these criteria.
3. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Opened or used pet food, treats, or supplements
- Opened health, grooming, or hygiene products
- Items marked as final sale or clearance
- Gift cards
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide your order number and photos of the item
We will offer a replacement or full refund at no additional cost.
5. Return Process
To initiate a return:
- Contact us with your order number and reason for return
- Wait for return approval and instructions
- Ship the item to the provided return address
Returns sent without prior authorization may not be accepted.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item)
- We recommend using a trackable shipping service, as we are not responsible for lost returns
7. Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- Approved refunds will be issued to your original payment method within 5–10 business days
Original shipping charges are non-refundable, unless the return is due to our error.
8. Exchanges
We only offer exchanges for items that are defective, damaged, or incorrect.
If you need an exchange, please contact us
9. Late or Missing Refunds
If your refund hasn’t arrived:
- Check your bank account again
- Contact your credit card company or bank (processing times may vary)
- If still unresolved, contact us
10. Contact Information
If you have any questions about returns or refunds, please contact us
We reserve the right to update this policy at any time to reflect changes in our practices or for legal and regulatory reasons.